Subject: English Language Test - Rashmi Saharan
From: Rashmi Saharan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 10:42:46 -0400

| | Foreign Language Screening Test

Name | Rashmi Saharan    /  (91) 07037703617    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We are sorry to inform you that As per your request we have checked properly your product status which is still not delivered to you because we found this product will not delivered to you bcoz of delivery address is wrong as per courier so we requested to please re order this product again with mention correct one address so we can delivered to you ASAP.

Thanking you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We are sorry to hear that you have bad experience for this TV cabinet and we will definitely help you with that. This product you can returned through our website and pickup boy will reach at your adress very soon to pick this and we will send you the new one Tv cabinet to you it will take some time but no need to worry we will do that for you and extremely sorry for this experience.

Thanking you

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