Subject: English Language Test - Shambhavi Pandey
From: Shambhavi Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 10:42:21 -0400

| | Foreign Language Screening Test

Name | Shambhavi Pandey     /  (+91) 9336213812    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey there!
Sorry for the inconvenience caused to you due to delay in service.
It has been came to my knowledge that the procedures was done very carefully by our company and your order was packed and shipped the day you confirmed your order.
But there is some error in the shipping address that is why it’s taking longer than usual to reach you. Kindly update us with the exact right address so we will try to contact the couriers department and get it delivered to you as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul!
I am so sorry to learn that your experience with our company was less than satisfactory.
We value our customers and exceptional services as always our priority.
We will send team to check the scratches and on the basis of that your unit will be replaced or the refund amount will be assigned to you .
We value you to bring this to our attention.
Thankyou

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