Subject: Arabic Language Test - Riyaz Ahmad
From: Riyaz Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 10:28:18 -0400

| | Foreign Language Screening Test

Name | Riyaz Ahmad     /  (247340) 9837608187    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam...
Hope you are doing great. It's our pleasure to connect with you..
Let's inform you that we tried to reach at your location to give you yours ordered #handbag. but unfortunately our delivery boy is unable to find your location and contact u. Kindly set and check your delivery location again and call on 9 to pick your order.
Your Sincerely..
..........

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject....Poor service and team's fault.
First of all we apologize to this bad service and Write to you that your complaint  regarding TV scratches lodged and we will send Marketing Executive to justify your complaint and solve it as soon as possible. We think our team did everything in hurry.. but again we apologize for poor service and team careless.. and resolve your problem as we can do..
Your Sincerely..
.............Team..

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