Subject: English Language Test - Mohd Alam
From: Mohd Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 06:20:39 -0400

| | Foreign Language Screening Test

Name | Mohd Alam     /  (+91) 9897828591    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mr/Mrs/Ms XYZ .

Greetings !

We appreciate your effort XYZ.As we can look into the details of your product we found that there is something wrong with the address that you have mentioned in the delivery option .

However, from our side the product has been dispatched and the courier  tried to deliver it but due to wrong address they could not make it .

Could You please update the right address we will provide you the link which will take you the address page where you can submit the right address .

The team Of Babyshop.com always pleased to help their customers and always tried to provide Silver Rated Customer service to our customers .

Regards,
Babyshop.com Team .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul ,

Hope you doing good today !

We Really Feel sorry for the inconvenience that you faced regarding our Product.There is nothing to worry sir,we will surely do something about it and we will do our best to provide full attention towards the problem.

As we can see sir in our database that last week you bought a product for us and that was a most successful product and reliable product of our brand .

Unfortunately, sometimes the products somehow get changed when they got packed for delivery and we believe that somewhere we made a mistake in packing.

Well sir we will send you someone who will pick up the product and our team will examine the whole process where we made a mistake and after receiving your product we will let you know on Phone or by mail .

Thank You ,
Homebox Team .

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