Subject: English Language Test - Omveer Singh
From: Omveer Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 02:50:19 -0400

| | Foreign Language Screening Test

Name | Omveer Singh    /  (91) 7465930896    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear,
You order a hand bag from our online store 14 days ago.Your order has been shipped by us and handed over to courier company same day when the order was place by your side and we are sorry for the inconvenience for delaying your order and  there is a reason  why are you not getting your order Because you have mentioned the wrong address in your order and We tried a lot but we did not get your address, then by taking action, please mail us your correct address at the below mail address.
Thanks for your time to contact with us.

Thanks omveer Singh
Your E-commerce Executive
Website- babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Dear,
I can see that You bought a TV from us last week and our team installed it today but you notice that there is a lot of scratches in the cabinet.We are sorry for the inconvenience our services and It happens sometimes that our product turns out to be bad, we promise you that this will not happen in future and We return your product today and send our team soon to change your product as soon as possible.
Thanks for your time

Thanks omveer Singh
Your E-commerce Executive

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