Subject: English Language Test - Pia Jain
From: Pia Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 02:19:24 -0400

| | Foreign Language Screening Test

Name | Pia Jain    /  (+91) 9873578678    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma’am

Sorry for the inconvenience caused to you, as I can see you ordered a hand bang 14days back and you didn’t get the delivery on time. I checked with our courier team they said the address you provided is wrong, the courier team tried several times to delivery your courier, I request you to give us the correct address so that we can delivery you hand bag on within 4-5days, so that I can share the correct address with our courier team as soon as possible.

Thanks and Regards
Suchita Dubey

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

As I can that you have complaint regarding the cabinet which is being installed, it has so many scratches. I am sorry you had to face this kind of issue, as I can see the policy says that it can be placed with 15-20days. I am issuing a replacement order from my end, within 2-3 days our team will come and change the cabinet. Sir, any concern or complaints you can write and email to us on the given email address. We are their to help you.

Thanks and Regards
Sapna Chopra

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