Subject: English Language Test - Bushra Khan
From: Bushra Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 02:16:51 -0400

| | Foreign Language Screening Test

Name | Bushra Khan    /  (110041) 9667541526    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning

Greetings from customer service

First of all,we would like to apologize for inconvenience,we understand an experience like this can be upsetting. We have checked and found that the address given by you is wrong.

Kindly confirm your address once and you will receive your order Tomorrow.

Kind regards
Bushra.k
Customer support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning

Greetings from customer service

We are so sorry to hear you’re not happy with your product, however we also fully respect your decision.

We’ve processed your request to our senior team regarding your complaint. We will replace your order.

Once more, we apologize for the inconvenience this has caused you. In case you’re still in search of a similar product, feel free to reach out as we would love to assist you in finding the right product for you.

Kind regards
Bushra.k
Customer support

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