Subject: English Language Test - Muskan Uppadhyay
From: Muskan Uppadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Oct 2022 03:02:14 -0400

| | Foreign Language Screening Test

Name | Muskan Uppadhyay     /  (110044) 8447298995    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hlo sir ,
Greetings of the day
We want to informed you that because of having adress issue from you side we are unable to delivered your order but kindly confirm your adress and provide us that confirmation that you recieved any call or message from courier side or not 'Really sorry for the inconvenience ,
We will delivered your order as soon as possible
Thanks and regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hlo sir ,
Greetings of the day
We are extremely sorry to hear about your that experience,
But we will trying to resolve your issue as soon as possible , if you have any unboxing video of your order so kindly share us we will provide you best resolution from our side ,
Thanks and regards

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