Subject: English Language Test - Nikhilesh Upadhyay
From: Nikhilesh Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 11:09:21 -0400

| | Foreign Language Screening Test

Name | Nikhilesh Upadhyay    /  (+91) 8400568296    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greeting from babyshop.com
I received your order , I m trying to reach you but I found your address is wrong.
Please update your address and order again

Thanks
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Thanks for reaching me, I received your item replacement message.
I would like to say that, please go to the Babyshop.com website from where you ordered and click the 'Replace Item' option, our team will reach to you with the same Cabinet ASAP.

Thanks
Babyshop.com

| |