Subject: English Language Test - Manmeet Singh
From: Manmeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 09:35:07 -0400

| | Foreign Language Screening Test

Name | Manmeet Singh    /  (+91) 9891575515    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Our courier partner tried to delivery your order but the address you mentioned that was wrong. We want your proper address.we are trying to fullfil your request.please revert us back with correct address or you can do the reorder by our online store.I hope you get the best solution from us
Kindy let us know you want any assistance.
Thanks
Regards
Customer support executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are feeling sorry for the inconvenience.
As per your consern , we decided to replace your TV cabinet .For further process we want pictures of the scratch which is on TV cabinet.Please share pictures of the scratch then we will replace your TV cabinet within a 2 to 3 day .

Kindly let us know you want any assistance.
Thanks
Regards
Homebox Team

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