Subject: English Language Test - MOHD HAMZA
From: MOHD HAMZA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 07:49:47 -0400

| | Foreign Language Screening Test

Name | MOHD HAMZA    /  (+91) 07275322207    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

okay, I understood the question that if any one of the customers placed his order and he put his wrong address on the Babyshop.com website and the courier partner also delivered the product to the wrong address and he mailed to the Babyshop.com company to know about the placed order,
so in this situation, the customer care executive has to answer the questions in a very polite and very positive way, he doesn't let the customers down and he must make sure and satisfy the customer to get the problem resolved because the customer care executive was entrusted with the duty to resolve the problems not causing the problems.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | first, the company has to take the issue seriously because every single customer of the company is an essential part of the company and the company is completely dependent on the customers, so the company has to make sure and confirm from which sides the faults and mistakes have come or occurred, and whether the new unit has to be returned and replaced or not, other than that, the company has its own regulations and rules for every single product.

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