Subject: English Language Test - Sakshi Yadav
From: Sakshi Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 07:09:19 -0400

| | Foreign Language Screening Test

Name | Sakshi Yadav    /  (121) 6398734178    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/mam we tried to reach at your location to give you yours ordered # handbag unfortunately our delivery boy is unable to find your location and contact you. Kindly set and check your delivery location again and call on 1800 to pick your order.
Thank you for taking the time to write to us regarding this issue.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir we are sorry for what you have faced please sand some images of the scratches on the TV Cabinet so we can process it further and help you replace the old unit with the new unit or to refund the money .
Thank you for taking the time to write to us regarding the issue.

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