Subject: English Language Test - Khyati Aggarwal
From: Khyati Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 06:17:36 -0400

| | Foreign Language Screening Test

Name | Khyati Aggarwal    /  (+91) 8882467664    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hlo sir /mam

I am khyati from cherry E- commerce service pvt Ltd . we tried to reach at your location to give you yours ordered handbag unfortunately our delivery boy is unable to find your location and contact you . kindly set and check your delivery location again and call on 9 to pick your order .

Regards
Khyati
Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hlo sir

I am khyati from Homebox team . I felt sry for your inconvenience we will try to replace your TV cabinet as soon as possible . we will assure you to provide better service in future .

Thanks

Regards
Khyati
Homebox Team

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