Subject: English Language Test - Mridul Thakur
From: Mridul Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 06:07:49 -0400

| | Foreign Language Screening Test

Name | Mridul Thakur    /  (+91) 9911448603    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Sorry for the inconvenience. Due to the wrong information we were not able to deliver your package. Kindly share your correct information so we can deliver your package safely to you.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Sorry for the inconvenience. We regret for the problem you faced. Kindly allow me 2 working days so i can confirm with my team and get back to you with the solution.

Thank you

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