Subject: English Language Test - MOHD ASADULLAH
From: MOHD ASADULLAH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 05:32:46 -0400

| | Foreign Language Screening Test

Name | MOHD ASADULLAH     /  (226101) 9935607220    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam, (Name Costomer)

Really Regret to inform you that your order delivery address is wrong, so please kindly update your correct delevery address.
This is your Tracking No. 123456789
Remain Positive

Thank and Regards
Asadullah
LamG

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/ Madam, (Used Costomer Name)

We have just received your request. Thank you for pointing us to the problem. I understand this must be frustrating for you.
I will get in touch with our product team and will get back to you as soon as possible.
For the record Your consignment number is ABCD1234
Please keep it for all future correspondence

Thanks
Asadullah
The Support Team

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