Subject: English Language Test - Aman Raghav
From: Aman Raghav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 05:24:55 -0400

| | Foreign Language Screening Test

Name | Aman Raghav    /  (110059) 8851161084    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings for the day,
Dear Customer, Thank you for your patience. I am Aman Raghav from BABY SHOP. We appreciate you for contacting us. Sir, As per your query,As I see you have a query regarding your order delivery. Sir,I would like to tell you that your order will be delivered to you very soon. But our courier team face a little problem with your address. So, sorry to bother you.But,Please update your address again.We are sorry for this mistake.
Thank you
Aman Raghav
Customer support executive
BABY SHOP

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings for the day
Dear customer,
I am Aman Raghav from customer support Homebox team.We feel sorry for the issue that you faced and we appreciate you for your cooperation. As Per your query sir we feel sorry that our company don’t have Money return policy. But,We are definitely exchanged you product. Please Sir, give us a chance to help you again. Our team contacting you soon and replace your product with new product. And for helping us. we offer you a good discount on your next order from Home box.Sorry to bother you.
Thank you for contacting Homebox team.
Aman Raghav
Customer support executive

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