Subject: English Language Test - Saurabh Kumar
From: Saurabh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Sep 2022 04:53:31 -0400

Foreign Language
Screening Test

Name

Saurabh
Kumar     /  (+91) 7838058564
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am

Greetings!

Sorry to hear about this. Regarding your raised concern of product status (Hand
Bag).

We would like to inform you that as per our courier delivery partner your
product delivery was attempted at the mentioned address. But, due to the wrong
delivery address we couldn't deliver your product. We would like to request
you kindly check your address at your end once and let us know to reply back
this email. You also can contact us at 91.

We look forward to serving you best in the near future.

Kind Regards

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Sir/
Ma'am

Greetings!

We are sorry to hear that the (TV Cabinet) delivered to you is defective. While
we do our best to make sure that all the products that we sell to our customers
go through a rigorous quality check before delivery, some of them are sealed by
the selling brand to ensure the safety of the product. As a result, verifying
the quality status of these products is not possible for us. However, as a
well-known eCommerce platform, we have to make sure that our customers are happy
with the purchases they make through our platform.

We started an inquiry into the cause of the damage and discovered that the
product was damaged during the course of shipment.

I have made a note of your complaint. We will provide you a replacement for the
defective product. In the next 1-2 days, our delivery executive will have
reached you to collect the defective ( TV Cabinet) and will provide you a new
one (of the same model) in return.

Please accept our apologies for the inconvenience caused. I am including a
one-year warranty card free with your order which includes the replacement of
specific parts if any damage occurred to them within a year of your purchase.

Please feel free to contact me via phone or email if you need help with anything
else.

Sincerely

Homebox