Subject: Dutch Language Test - NITESH PRAKASH
From: NITESH PRAKASH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 13:39:47 -0400

| | Foreign Language Screening Test

Name | NITESH PRAKASH    /  (91) 7838868365    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Thank you for pointing us to the problem. I understand this must be frustrating for you.
We sincerely apologize to you for the delay in delivery of the products you ordered with us. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. Your order of hand bag had been delivered from our side but due to some technical error in the database of our system your current location is wrongly put in our system. Due to this pathetic mistake the parcel was delivered to the wrong address and cause inconvenience to you.
I request you to please share your authentic address to us we deliver your packets at exact location that was shared by you.
Thanking you,
Customer support executive
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Thank you for pointing us to the problem . I understand this must be frustrating for you.

we are really apologize for this inconvenience to you this mistake did not repeat again we will surely replace the cabinet of tv within 10 working days you don not need to bother this time regarding cabinet and its quality it was done by mistake to our service engineer . In future this mistake cannot be reapeated from our organization.
Thanking you
Customer support executive

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