Subject: English Language Test - Varun Yadav
From: Varun Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 12:45:22 -0400

| | Foreign Language Screening Test

Name | Varun Yadav    /  (91) 8588871232    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam,

Greetings for the day

Respected Sir/Mam,

As we are able to check we have already handed over your order to our logistics partners and they have also tried to deliver your order within our standard delivery timeline however the delivery address provided you was not correct hence, the delivery agent wasn't able to deliver the product within time. You are requested to kindly provide us the correct delivery address so that we can forward the same to our delivery partners we apologise for the extended delay in delivery we will try our level best to get your order delivered ASAP.

Thanks & Regards
Team XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Greetings for the day

Please accept our sincere apologise as you are not satisfied with the order due to its physical conditions. We can completely understand your concern, we request you to kindly share us the image/video of the product highligthing the scrathes you have mentioned on your product so that we can escalate the same with our compliance team. They will look into it and will arrange our logistics partner to visit there and proceed with the neccessary steps.

Please be assured we will try our level best to provide you the best possible resolution from our end.

Thanks & Regards
Team Homebox

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