Subject: Arabic Language Test - Althaf P
From: Althaf P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 10:13:20 -0400

| | Foreign Language Screening Test

Name | Althaf P    /  (91) 8136868303    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Deepa,

Thank you for pointing us to the problem. I understand it would be frustrating for you.

Kindly we inform you that we tried to fix the problem, then It is understood that product is returned back due to wrong address.

You kindly requested to give your proper adress. If you have any questions, please feel free to contact

Sincerely

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for contacting Homebox team!

Of course it's bummer that you are not happy with your order, but we want to do our best to make it right. I will get in touch with our product team and will get back to you within thirty minutes. We will process your refund right away and attached is a 12% coupon off your next order

We hope you have a wonderful day

Cheers

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