Subject: English Language Test - Harsh Sharma
From: Harsh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 09:26:12 -0400

| | Foreign Language Screening Test

Name | Harsh Sharma    /  (110055) 9717249157    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Customer support,
To the customer,
Your order 123 has confirmed by our online Store. The order was a hand bag and it was shipped by the courier company but your address was incorrect in the details. And the courier tried to deliver the order to you . So , kindly please give a perfect address to us and you will get your order as soon as possible.
Thank you .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To the abdul
You have purchased a tv cabinet from our company on last week and as per rules and regulations we  do not return the money to you  and and you have told to team immediately about the scratch but you can replace it but you have to wait for 3 to 5 day for the exchange .
Thanks
E commerce company

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