Subject: English Language Test - Mohammad Imran
From: Mohammad Imran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 05:14:45 -0400

| | Foreign Language Screening Test

Name | Mohammad Imran    /  (+91) 9755813868    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/ma'am,
we tried to reach at your location to give you yours ordered handbag unfortunately our delivery boy is unable to find your location and contact you. kindly set and check your delivery location again and call on 10 A.M to pick your order. And he is find the location and reached ordered place and give the handbag.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Madam,

My name is Abdul and I am one of your regular customers. I am writing this letter to report on TV Cabinet which I purchased from your A TO Z Electronics shop last Tuesday.

On Tuesday, the 6th of August, I visited your shop to purchase a TV Cabinet. With the help of your staff I purchased LG  42’ TV  and was assured that it is one of the best TV in the market. However, when I got home, I was surprised to find that not only remote had issue, but even the picture quality was not satisfactory, to be precise it was blurry. I immediately lodged complaint with your customer server on the same day and was conveyed that TV will be fixed or replaced in 24hours. I am very disappointed to inform that this has not happened and I have not received any further updates since then.

I am extremely dissatisfied not only with the product, but even with the customer service support. I hope that this problem will be addressed immediately. I expect to receive a replacement of TV or current issue get fixed within a day.

I look forward to hearing back from you immediately.

Yours faithfully,

Imran

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