Subject: English Language Test - Pratiksha Dhumal
From: Pratiksha Dhumal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 04:36:43 -0400

| | Foreign Language Screening Test

Name | Pratiksha Dhumal    /  (91) 9518914034    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Shruti,

I am Pratiksha here from XYZ company. We are extremely sorry for the trouble caused. I wanted to let you know that your order has been delayed due to the courier partner. I am working with my team to make sure it arrives as soon as possible. Just one request you to update the correct address. As per the logistic that's the wrong address.

Here is the link to update the address abc.com

We appreciate that you took the time to contact us

Thanks and regards,
Pratiksha Dhumal.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Shruti,

I’m Pratiksha from Homebox team and this mail is regarding your order 1234556789.
I understand that you have an item damaged in your shipment. I am really sorry for the inconvenience caused.
We have investigate this matter with the carrier. as per carrier the item has been damaged due to Defective packaging.
Based on the results of investigations, we would like to send you a replacement or refund for this order at this time.

Thank you for your patiences and undarstanding,

Thanks and regards,
Pratiksha Dhumal.

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