Subject: English Language Test - Shagun Tiwari
From: Shagun Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 03:50:16 -0400

| | Foreign Language Screening Test

Name | Shagun Tiwari    /  (226021) 8840551376    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,
Thank you for contacting us.I'm sorry for the inconvenience cost to u.we would like to inform u that we had shipped your order 15 days before but due to wrong address the shipment didn't reached to you.
Kindly allocate us with your correct shipment address.
Hoping for your earliest reply.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We are sorry for the inconvenience caused to you, We assure you that your problem will be resolved very soon.
We are placing return request for your shipment.
Your shipment will be replaced with a new one.

Sincere apologies to you.
Thanking you in anticipation

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