Subject: English Language Test - Pooja Dubey
From: Pooja Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 03:10:53 -0400

| | Foreign Language Screening Test

Name | Pooja Dubey     /  (110032) 8802322441    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Greetings of the day,hope you are well .

Through this email we want to inform you that as per your provided address is incorrect courier company is trying to connect with you but your address is wrong .kindly update your correct  address

Regards
Customer Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer.

Greetings of the day.I m sorry to learn that you are facing issues with our product I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.We are prioritising the issue you're facing with our "TV cabinet " I'll notify you right away when it's fixed
I appreciate you making us aware of your negative and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions

Regards
Customer Service Team

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