Subject: English Language Test - Kumar Satyam
From: Kumar Satyam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Sep 2022 02:33:49 -0400

| | Foreign Language Screening Test

Name | Kumar Satyam    /  (+91) 6287848503    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We’re really sorry for the inconvenience caused. Please let me check what is wrong.
Don’t worry your order will be soon delivered to you.
Can you please confirm us your address so that I can check with the courier team for the same.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We’re really sorry for it and we’ll try our best to help you for the same.
I just raised a query for this and allocated it to the higher department, you need not to worry appropriate action will be taken for this instance so that our customers don’t incounter such problems in the future , we’ll arrange a replacement post contacting with the seller to confirm the status from there side.

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