Subject: English Language Test - Prateek Singh Jadon
From: Prateek Singh Jadon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 10:34:49 -0400

| | Foreign Language Screening Test

Name | Prateek Singh Jadon    /  (+91) 9675353777    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,
I regret for the delay in delivery of the product you ordered.
As I can check in the database our courier partner tried to deliver the order at your provided address but as per the information received from courier partner we got the update that the address you provided at the time of placing order is incorrect.
Sorry for the inconvenience.
I would like to suggest you that you could update your address so we could try again for the delivery of your ordered product.
You can send your updated address on the next mail or you can update the address on our portal.
Thanks & Regards
Prateek Singh Jadon
CSA
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
First of all sorry for any kind of inconvenience that you are facing.
Could you please share pictures of the TV Cabinet in which the scratches are visible.

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