Subject: Arabic Language Test - MUBASHIR N
From: MUBASHIR N <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 04:44:07 -0400

| | Foreign Language Screening Test

Name | MUBASHIR N    /  (+91) 9895093062    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. Rahim,
I have received your complaint. (Ticket No.A6739)
I totally understand your concern and am sorry for the inconveniences caused.

the thing is, your address was wrong, I have forwarded the issue you have raised to our Customer Happiness department and the team has started working on it to resolve on priority.

I will notify you right away once it is fixed.

Please allow me 2 hours to give you an update on the same.

Thank you for letting us know the issues you have faced and we are happy to provide prompt and timely customer service.
Once again I apologize for the inconveniences this has caused.

Please revert to this mail if you have any further questions, comments or concerns.

Warm Regards,

Mubashir N
Manager,
Customer Happiness Department

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. abul,
I have received your complaint. (Ticket No.A6787)
I totally understand your concern and am sorry for the inconveniences caused.

I have forwarded the issue you have raised to our Customer Happiness department and the team has started working on it to resolve on priority.
I will notify you right away once it is fixed.

Thank you for letting us know the issues you have faced with our purchased item and we are happy to provide prompt and timely customer service and replacement of cabinet.
Once again I apologize for the inconveniences this has caused.

Please revert to this mail if you have any further questions, comments or concerns.

Warm Regards,

HOMEBOX TEAM
Customer  Happiness Department

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