Subject: English Language Test - Ashish Kumar Mourya
From: Ashish Kumar Mourya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 02:24:05 -0400

| | Foreign Language Screening Test

Name | Ashish Kumar Mourya     /  (91) 8209014306    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

1) first we are checking tha order details than i confirm  have we sant

2) then we are wrong  apologise our mistake and seying to tha customer please return tha product and we are sant tha right product
3) we are right but customer was wrong
In this condition i am asking my senior staff

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I will ask my install  team if they are seying it's my fault so I replaced your product

2) when my team is seying it's not my mistake it's your faults so I can't replace

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