Subject: English Language Test - Ayushi khandelwal
From: Ayushi khandelwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 01:53:18 -0400

| | Foreign Language Screening Test

Name | Ayushi khandelwal    /  (110062) 9717127973    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First of all we are really sorry for the inconvenience you went through. I would like to let you know mam that we delivered your order on time but the address mentioned  by you found to be incorrect . Please send your correct address to us and we promise you to deliver your order in 2-3 days.
Thank you
Ayushi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir, we would like to let you know that as per the company's policies customer should check their product at the time of delivery or at the time of installation. Your product is newly purchased so it is in the warranty period so our technical team will make a visit to your place and you can let them know your concerns breifly . We hope that we are able to solve your problem sir.
Thank you
Ayushi

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