Subject: English Language Test - Aakash Kumar
From: Aakash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Sep 2022 01:01:40 -0400

| | Foreign Language Screening Test

Name | Aakash Kumar     /  (+91) 9504272864    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Madam,
I would like to apologise for the delay.As per my knowledge the order has been shipped but our courier partner has been trying to reach out but there has been some problem because the address is not correct as per the courier partner.
I would like to have your full address and i'll make sure that it gets delivered to you as soon as possible.
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir/Madam,
Sorry for the inconvenience.
As you have told us that there has been some scratches in your cabinet. I have talked to our executive and your cabinet will be changed and a new cabinet will be given to you . Thankyou for reaching.

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