Subject: Arabic Language Test - MD SHOAIB AKHTAR
From: MD SHOAIB AKHTAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Sep 2022 08:44:41 -0400

| | Foreign Language Screening Test

Name | MD SHOAIB AKHTAR    /  (500007) 7739661481    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

1. I will Get into the right state of mind.
2. I will Call them by name.
3. I Will Show sympathy.
4. I will Thank the client for reaching out.
5.I will Explain what you're going to do.
6.I will Offer a discount.
7.I will Sample customer complaint response.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

1. I will listen to the
2. I will customer’s experience in its entirety
apologize
3.I will focus on the solution.
4.I will don't rush the customer
5.I will find complaints before they find you.

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