Subject: English Language Test - Saifudheen Koolath
From: Saifudheen Koolath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Sep 2022 03:57:03 -0400

| | Foreign Language Screening Test

Name | Saifudheen Koolath    /  (0091) 9567323259    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear valued customer,
We are sorry for the delay happened in the delivery of your product. We already shipped your product and handed over to the courier service and you can track the shipment through this link (link). Regarding your complaint we have already contacted with the courier team and got informed that the address mentioned in the package is not found.
So, we hereby kindly request you to verify the address through the website and provide the correct address.
Thanks for your cooperation

Thanks and regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,
We would like to apologise for the inconvenience caused regarding your order number…. We assure that your problem will be solved within 3 working days. We kindly request you to upload your complaint through the link mentioned below along with the photos of the damaged TV unit. Our concerned team will be contacting you soon and replace the unit or you can request for the refund also.
If your complaint is not solved within 3 working days, you can directly contact us through this email or contact number mentioned with this email.
Once again we are sorry for the mistake happened and thanks for your understanding and cooperation.
With Best Regards

| |