Subject: English Language Test - Gaurav Sharma
From: Gaurav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Sep 2022 01:40:44 -0400

| | Foreign Language Screening Test

Name | Gaurav Sharma     /  (+91) 7060341147    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, sir/mam
We are sorry for inconvenience, the address that you provided us for the dilevery is not valid. Can you please update the address again so, that we can resolve your issue.
Thank you for shopping and have a good day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, sir/mam
We understand your concern and we are sorry to inform you that we can't replace and refund for this product because due to our company policy you have to check the product before installation, after installation company do not take any responsibility.
Thank you for shopping and have a good day.

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