Subject: Arabic Language Test - Ahmad Houkan
From: Ahmad Houkan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 13:25:15 -0400

| | Foreign Language Screening Test

Name | Ahmad Houkan    /  (+963) 962429798    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear customer,

Thank you for shopping with us.

We would like to inform you that our courier partner has been attempted to deliver your order as the registered address was wrong.

However, kindly provide us with the correct address accordingly.

Feel free to get in touch with us for further assistance.

Your friends,
The Support Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi dear customer,

Thank you for shopping with us.

We do apologize for the inconvenience that was caused

Kindly provide us with a snapshot of the damaged item to check and assist you accordingly.

Accept our apologies again. However, Feel free to get in touch with us for further assistance.

Your friends,
The Support Team.

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