Subject: English Language Test - Shreyansh Lonkar
From: Shreyansh Lonkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 04:10:00 -0400

| | Foreign Language Screening Test

Name | Shreyansh Lonkar     /  (+91) 8208221808    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,
Sir/Mam we tried to reach at your location to give you yours ordered handbag unfortunately our delivery boy is unable to find your location and contact you.kindly set and check your delivery location again and call on 9 to pick your order.
Thanks & Regards
Shreyansh Gangadhar Lonkar
Coustomer  Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul Sir,
I am sorry to hear that the  Team  made scratches on    T.V cabinet   while installation. I understand your frustration and have notified the appropriate department of this mistake.

We would like to make this right by sending you another  T.V unit  .As per policy  the return period is  14  days.

Now  first of all sir you have to go to  return option on application  and we will receive the requested or else you can go to  return & replace option on application and if you want to return or replace it's your choice sir.

If you return product we will  fully refund you money with in 7 business days or if you want to replace it so we will give you 1000 Rs gift voucher.

Thank you for contacting us. Your satisfaction is important to our company and we hope that you'll allow us to correct this mistake for you.

If you have any  questions , please send us another message.

Thanks & Regards
Shreyansh Gangadhar Lonkar
Coustomer Service Executive

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