Subject: English Language Test - Mohd Mohsin Raza
From: Mohd Mohsin Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 04:08:32 -0400

| | Foreign Language Screening Test

Name | Mohd Mohsin Raza    /  (91+) 8299144121    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there,

We appreciate to you for getting in touch for our order 'hand bag' i have taken notice related this issue and connected our logistic department to update me on there status of your shipment,
As soon as I receive your current shipping status, I will let you know.
If there are any issues or delays in obtaining your shipping status I will keep you informe.

Thank & regard,
Mr xxxxx I care about my customer

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for using our home box team since we are always particular about opting the right people in the right role, we review all applications meticulously.
If our stalled team has done such an irresponsible work so you will definitely be given relief.
and we apologize to you on behalf of our team for this negligence.
Thanks once again for your intrest and trusting us ,

Best regards,
Home box team.

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