Subject: Arabic Language Test - Mohd Azharuddin
From: Mohd Azharuddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 03:21:28 -0400

| | Foreign Language Screening Test

Name | Mohd Azharuddin     /  (+91) 6395721725    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

I hope you are doing well!.

We apologize for inconvenience this has caused and we are really sorry for delay.

We did check and found your address is wrong.

We request you please share your address to confirm and avoide any further delay.

Please ask that if there is anything else we can do.

Thanks & Regards,
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

Good day!

We really apologizes for the inconveniences,
Please share your Billing details.We will escalate this to our servicing team and ask them to process your query as you requested.

Please let us know if you have any other question

Thanks & Regards,
XYZ

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