Subject: English Language Test - Amaya Sharma
From: Amaya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Sep 2022 00:13:35 -0400

| | Foreign Language Screening Test

Name | Amaya Sharma    /  (91) 7979090377    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I apologise for the delay and inconvenience caused to you, as you said that you did not received the order yet it's because the courier partner tried to deliver but due to incorrect address it couldn't be delivered on time, I would request you to kindly please mention the correct address so that we can make the reattempt to deliver the order.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I apologise for the inconvenience caused to you, as you said that the cabinet you purchased have scratches on it, so I would request you to kindly share the images of the cabinet on our mail and wait for the next 24 hrs for our team to revert back.

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