Subject: Arabic Language Test - Abdullah Mozzammil
From: Abdullah Mozzammil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 12:50:29 -0400

| | Foreign Language Screening Test

Name | Abdullah Mozzammil     /  (+91) 7004754971    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/mam
Thanks for your mail,
Firstly I apologise you about what you are facing trouble and delay problem in your order,
Actually the order had been shipped same day when the order was placed, and handed over to the courier company even the courier company reached the exact address given by you, so we need your correct address in order to deliver the order as soon as.
And again we regret to your inconvenience for the order, however we assure you that you won't face any bother in future from our company,
Thanks with regards
Mr.A

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir/ mam
Thanks for the email,
Firstly we apologise you about what you have experienced in receiving the fault TV Cabinet,
We make sure you that your unit will be replaced with a new unit, and our team is working on it to resolve your issue as soon as possible, and we are pretty sure that you will have no issue after installation again.
We are looking forward to hearing from you soon.
Thanks
Best wishes
Mr.B

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