Subject: English Language Test - Nazish Belal
From: Nazish Belal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Sep 2022 08:09:58 -0400

| | Foreign Language Screening Test

Name | Nazish Belal    /  (275101) 8960982654    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | We tried a lot but the address you gave is probably wrong so the item is kept in the courier, please receive it from there. Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear abdul.
There was no scratch when you bought the TV. If it is due to our team's mistake, we will try to fix it.

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