Subject: Arabic Language Test - Mohd Faisal
From: Mohd Faisal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 13:52:44 -0400

| | Foreign Language Screening Test

Name | Mohd Faisal    /  (91) 8750249838    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, Sir

I am glad to say that you are our valuable customer, but for your information we tried to deliver your product but unfortunately your address is wrong, so please revert back with your correct address.
Thanks and regad
Mohd Faisal

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, Sir

This is really good sign that you highlighted the issue , Your problem will be fixed shortly,

Thanks and regad

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