Subject: English Language Test - Tawseef Nabi
From: Tawseef Nabi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 10:37:19 -0400

| | Foreign Language Screening Test

Name | Tawseef Nabi    /  (91) 7006086123    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We regret for the inconvenience caused.

As per our records, your order is been dispatched through Blue Dart Courier on September 5,2022. The delivery team has tried to deliver the order but due to wrong address given by you. And your order is returned back to us.If your given address is not wrong kindly revert me back so that we will look into this matter. Otherwise we request you to kindly visit our online store again.

Thank you for giving the opportunity to serve.

Shop Again and Stay Safe!

Sincerely,

Tawseef Nabi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr.Abdul,
This is quite unfortunate that your unit has scratches and we could not live up to your expectations.
You are our esteemed customer and we value your relationship with us.We regret the inconvenience caused and we are committed to make your shopping experience safe and hassle -free.
We would like to thank you for providing us your feedback to help us improve our processes ultimately leading to customer delight.
Sir I want to inform you that your unit has 7 days replacment policy available.You can replace your unit by logging into Homebox App or visit our online website for replacement of unit.
However, your new unit will be delivered within one week after the successful completion of replacement process.We request you to cooperate with us.

Thank you for giving us the opportunity to serve.

Sincerely,

Tawseef Nabi
TeamHomebox

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