Subject: English Language Test - Vivek Payal
From: Vivek Payal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 07:15:33 -0400

| | Foreign Language Screening Test

Name | Vivek Payal     /  (+91) 9319376046    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | sir/mam we tried to reach at your location to give you yours ordered handbag unfortunately our delivery boy is unable to find your location and contact you.kindly set and check your delivery location again and call on this number to pick your order

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir or madam,
I am writing to complaint about a TV purchased by me in the last week.
My name is Abdul. I have been your regular customer . Unfortunately this time I regret to say that I am not satisfied with the quality of your product.
I immediately informed your customer support center about it. To my notice they have raised a ticket number 213 but no action has been taken so far. I would request you to kindly look into the matter and take necessary action as soon as possible. I would prefer if you could replace the TV.

Looking forward to your positive response.

Yours sincerely,
Abdul

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