Subject: English Language Test - Shubham bajaj
From: Shubham bajaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 05:09:17 -0400

Foreign Language
Screening Test

Name

Shubham
bajaj    /  (91) 8800864204    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sir/mam we tried to reach out your location but unfortunately
the address that was provided on the courier was wrong and due to these
circumstances we cannot deliver your product .  Please provide us with the
correct address so that we can deliver your order.For further help and
information regarding the status of your order please contact us at [email-masked]
or call us at customer care number abc and our support staff will help you
regarding your order.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Sir/ mam we apologise for the inconvenience caused by us.we
will look into this matter as soon as possible. We will try to find the best
solution for you .if necessary we will replace the unit or will return you the
money back in 10 to 14 working days.

For further information contact [email-masked]

Or call us at xyz number