Subject: Arabic Language Test - Raees Ahmed
From: Raees Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 04:58:15 -0400

| | Foreign Language Screening Test

Name | Raees Ahmed     /  (251001) 8923025761    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Mir./Mis .
Thank you for contacting us about the order as I can checked you ordered a hand bag 14 days ago. And from our side your order handed over to courier company same day . As I can checking your adress is insufficient that's why your order not received please send the propper adress..
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mir./Mis
Thank you for contacting us about the damage product you received .I am really sorry this happened .I am sending a replacement product I Personally inspected for damage before shipping .I apologies for any inconveniences ..
Thank you

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