Subject: English Language Test - Taruna Joshi
From: Taruna Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Sep 2022 03:15:56 -0400

| | Foreign Language Screening Test

Name | Taruna Joshi    /  (+91) 8868992264    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thanks for reaching out — it sounds like you're running into a bit of trouble. I'd be happy to help.

We tried to reach at your location to give yours ordered handbag unfortunately our delivery boy is unable to find your location and contact you.

kindly revert back to same email with you correct address and additional contact number, we will have your packages delivered to your doorstep as soon as possible.

Thanks!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We are sorry to learn that the TV Cabinet we delivered to you is defective. While we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery, some of them are sealed by the selling brand to ensure the safety of the product.

As a result, verifying the quality status of these products is not possible for us. However, as a well-known eCommerce platform, we have to make sure that our customers are happy with the purchases they make through our platform.

We started an inquiry into the cause of the damage and discovered that the product was damaged during the course of shipment.

I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, our delivery executive will have reached you to collect the defective smartphone and will provide you a new one in return.

Please feel free to contact me via phone or email if you need help with anything else.

Thanks!

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