Subject: English Language Test - Neetu Sharma
From: Neetu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 09:31:36 -0400

| | Foreign Language Screening Test

Name | Neetu Sharma    /  (+91) 9667167899    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear xyz

Greeting from babyshop.com

I am really sorry for the inconvenience you have faced, As I have checked your order has been out for delivery but we are unable to deliver your order, due to the address mention on the order  was incorrect and we are trying to deliver your order again, I would request you kindly share the correct address so the we can deliver your order without any further delay. we are waiting for your response to the above query, kindly do the needful.

Thank you
Neetu
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Greetings from Homebox,

Abdul, I am really sorry about the trouble you have faced, as I have checked as per the return policy the return time has not been  breeched yet. please do not worry I am escalating your issue to the team and provide you the replacement. further I would request you kindly wait for the estimate time, our delivery agent will come and replace your order.
I humbly request you to kindly allow us some time for the same.
For any other query feel free to reach us.

Thank you
Neetu
Homebox

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