Subject: English Language Test - Neeraj Singh Mehta
From: Neeraj Singh Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 02:53:37 -0400

| | Foreign Language Screening Test

Name | Neeraj Singh Mehta    /  (91) 7985793024    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

Thankyou for reaching out to us about your recent order(order Id) from our company (company's name)
I've looked up your order and as I can check the status your order has been shipped and delivery was attempted on your mentioned address but were unable to deliver the order.
Please revert back with your correct detailed address to this email and we'll make another delivery attempt and will share a tracking Id to you.

If there is anything else we can help your with feel free to contact us.

Thankyou for shopping with us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir, Ma'am

We are sorry to hear that the TV cabinet you just purchased from us is damaged.The complaint that the TV cabinet just installed in your house is full of scratches has surprised us.Our product are the premium ones and delivered and installed with utmost care therefore we've assigned a representative to make a spot check. He'll call you by (Date) and visit your house and inspect.

We may assure you that customer satisfaction is our first priority and we want to help you. If your complaint is genuine and our representative confirms it we will further proceed with your replacement. We once again apologize for the inconvenience caused.

Thankyou for contacting us.

Your Sincerely
Team Homebox

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