Subject: English Language Test - Rohan Kumar
From: Rohan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 02:42:57 -0400

| | Foreign Language Screening Test

Name | Rohan Kumar    /  (91) 9958160614    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/mam

Sorry for the inconvenience.
your order is shipped by us and handed over to the courier service but we came to know that your delivery address mentioned wrong so please provide us correct delivery address so we can proceed further and you get your parcel as soon as possible.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir/mam

Sorry for the inconvenience.
As per the details mentioned by you we are working on your complaint and you will definitely get a satisfactory resolution with in a week by our team.

Thanks

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